Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("Policy") governs your use of DoorCompliance.co.uk ("Service", "Platform"). By using the Service, you agree to comply with this Policy and our Terms of Service.

This Policy is designed to ensure the Service is used responsibly, ethically, and in accordance with applicable laws. Violations of this Policy may result in suspension or termination of your account.

2. Permitted Uses

The Service is intended for legitimate business purposes, including:

• Managing fire door inspection programs in compliance with Fire Safety (England) Regulations 2022
• Recording and tracking building and door asset information
• Documenting inspection findings and defects
• Managing defect remediation and contractor assignments
• Generating compliance reports and certificates
• Scheduling inspections and maintaining compliance records
• Communicating with team members, contractors, and stakeholders regarding fire safety

3. Prohibited Uses

You may not use the Service to:

3.1 Illegal Activities

• Violate any local, national, or international law or regulation
• Engage in fraudulent activities or misrepresentation
• Facilitate money laundering, terrorism financing, or other criminal activities
• Infringe upon intellectual property rights of others
• Violate privacy rights or data protection laws

3.2 Harmful Content

• Upload malicious code, viruses, trojans, worms, or other harmful software
• Upload content that is defamatory, obscene, offensive, or hateful
• Share content that promotes violence, discrimination, or illegal activities
• Upload excessively large files intended to consume storage or bandwidth
• Upload content containing personal data of individuals without proper consent

3.3 System Abuse

• Attempt to gain unauthorized access to the Service, user accounts, or systems
• Interfere with, disrupt, or impose unreasonable loads on the Service infrastructure
• Bypass security measures, authentication, or access controls
• Probe, scan, or test the vulnerability of the Service without authorization
• Use automated systems (bots, scrapers, scripts) without written permission
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Use the Service to mine cryptocurrency or perform distributed computing

3.4 Misuse of Service Features

• Create false or misleading inspection records
• Fabricate defects or compliance data
• Alter inspection photographs or evidence in a deceptive manner
• Use the Service to generate fraudulent compliance certificates
• Misrepresent qualifications or credentials of inspectors

3.5 Account Abuse

• Share account credentials with unauthorized individuals
• Create multiple accounts to circumvent restrictions or limits
• Impersonate another person, organization, or entity
• Use another user's account without permission
• Sell, transfer, or sublicense your account to others without authorization

3.6 Commercial Restrictions

• Resell, redistribute, or white-label the Service without authorization
• Use the Service to develop competing products or services
• Extract data for commercial purposes outside your own business operations
• Provide Service access to third parties as a commercial offering

3.7 Communication Abuse

• Send spam, unsolicited communications, or bulk emails through the Service
• Harass, abuse, threaten, or intimidate other users or our staff
• Use the Service to distribute marketing materials unrelated to fire safety

4. Data and Content Standards

4.1 Accuracy and Integrity

You must:

• Provide accurate and truthful information in all inspection records
• Upload genuine photographs and evidence
• Maintain the integrity of compliance data
• Correct any errors or inaccuracies promptly
• Ensure building and door information is current and accurate

4.2 Appropriate Content

Content uploaded to the Service must:

• Be relevant to fire door inspections and compliance
• Comply with professional standards and ethics
• Respect confidentiality where required
• Not include personal data beyond what is necessary for the Service

4.3 Data Protection Compliance

When using the Service, you must:

• Comply with UK GDPR and Data Protection Act 2018
• Only upload personal data where you have a lawful basis
• Respect individuals' privacy rights
• Ensure you have necessary consents for data processing

5. Security Obligations

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Using strong, unique passwords
• Logging out of your account when using shared devices
• Immediately reporting any security breaches or unauthorized access
• Not sharing your account credentials with unauthorized persons
• Ensuring devices used to access the Service have appropriate security measures

6. Professional Conduct

6.1 Professional Standards

If you are a certified inspector, fire safety professional, or contractor, you must:

• Adhere to your professional code of conduct
• Maintain current certifications and qualifications
• Perform inspections according to applicable standards and regulations
• Provide honest and accurate assessments
• Disclose conflicts of interest where relevant

6.2 Regulatory Compliance

The Service is designed to assist with Fire Safety (England) Regulations 2022 compliance, but you remain solely responsible for:

• Understanding and complying with all applicable fire safety regulations
• Ensuring inspections meet regulatory requirements
• Taking appropriate action on identified defects
• Maintaining compliance with inspection frequency requirements
• Keeping authorities informed as required by law

7. Resource Usage

7.1 Fair Use

You must use the Service resources fairly and reasonably:

• Adhere to storage limits specified in your subscription plan
• Use bandwidth and API calls reasonably
• Avoid excessive automated requests or bulk operations
• Optimize file uploads (compress images, use appropriate formats)

7.2 Quota Limits

We may impose reasonable limits on usage to ensure fair access for all users. These may include limits on:

• Number of buildings, doors, or inspections per account
• File upload sizes and total storage
• Number of users per tenant organization
• API request rates

8. Monitoring and Enforcement

8.1 Monitoring

We reserve the right to monitor use of the Service to:

• Ensure compliance with this Policy and our Terms of Service
• Detect and prevent security threats or abuse
• Investigate suspected violations
• Comply with legal obligations

8.2 Enforcement Actions

If we determine that you have violated this Policy, we may take the following actions:

• Warning: Issue a formal warning for minor or first-time violations
• Content Removal: Remove prohibited content from the Service
• Feature Restriction: Limit access to certain features
• Account Suspension: Temporarily suspend your account
• Account Termination: Permanently terminate your account
• Legal Action: Pursue legal remedies for serious violations

8.3 Reporting Violations

If you become aware of any violations of this Policy, please report them to:

9. Consequences of Violations

9.1 Service Consequences

• Immediate termination of account without refund
• Loss of access to data and content
• Prohibition from creating new accounts
• Reporting to relevant authorities

9.2 Legal Consequences

• Legal action for damages and recovery of costs
• Cooperation with law enforcement investigations
• Civil or criminal prosecution for illegal activities
• Professional disciplinary action if applicable

10. Appeals

If your account has been suspended or terminated for alleged Policy violations, you may appeal by contacting:

Include your account details and explanation in your appeal. We will review appeals within 10 business days.

11. Changes to This Policy

We may update this Acceptable Use Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Policy.

12. Related Policies

This Policy should be read in conjunction with:

• Terms of Service
• Privacy Policy
• Cookie Policy

13. Contact Information

If you have questions about this Acceptable Use Policy, please contact us: